Job Description

Room Attendant/Housekeeper

The Homewood Suites New Braunfels hotel is hiring for a positive, self driven, dependable Room Attendant/Housekeeper to join the team! This position as a Room Attendant/Housekeeper requires attention to detail, efficient cleaning ability, problem solving, multitasking, speed and organization. This is a position within a fast pace and team oriented workplace environment. This hotel position is an essential team member in assisting our hotel guests have the highest quality experience and representation while staying in our hotel facilities.

Essential Duties and Responsibilities:

• Proficiently clean all assigned guest rooms
• Stock housekeeping carts
• Replace guest amenities and supplies in rooms
• Make beds and fold sheets up to company standards
• Remove trash, dirty linens and room service items
• Assist guests promptly and accurately with questions, complaints or requests
• Provide friendly and courteous service to hotel guests
• Update status of guest rooms using hotel provided methods
• Complete daily checklists
• Quickly and efficiently clean and fold laundry; deliver to storage areas
• Prepare and organize laundry area and linen storage; clean laundry area and linen storage
• Assist with hotel events when in need to assure guest satisfaction
• Respect guest privacy and security by using hotel protocol when entering guest rooms
• Be proficient with property security, key control procedures, as well as fire, flood and weather-related safety procedures
• Maintain cleanliness of all assigned areas
• Maintain confidentiality of proprietary information; protect company assets
• Report any lost and found items to proper staff using hotel protocol
• Communicate accurate information to other departments such as workorders, room status, guest service requirements, etc.
• Frequent contact with hotel guests and employees
• Obtain executive housekeeper’s signature on his/her work assignment sheet and tasks
• Complete any hotel related task requested by direct manager or General manager

Schedule Requirements: The best candidates will need to have flexible availability to work shifts that vary. This position includes working day shifts that may be extended hours depending on company needs. This position also includes working weekends and holidays.

Essential Physical Functions: Must be able to walk, stand and bend for extended periods of time. Must be physically able to grasp, grip, pull, push, twist, turn and lift boxes, which average around 25-30 pounds each; 50 pounds or more with assistance; maneuver housekeeping carts which can weigh up to 110 pounds.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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