Job Description

Patient Account Representative

Evenflow Solutions has a client that is looking for a Patient Account Representative to join their team.

Job Description: 12+ months Contract 8-5 Monday through Friday

This will be a W-2 position working with Evenflow Solutions. Benefits are available to you through our company while you are working the contract position.

Job Description: If you have a passion for providing excellent customer service and a commitment to accuracy and integrity, then this could be the perfect opportunity for you! The Patient Account Representative will be responsible for managing day-to-day patient accounts and providing timely and accurate customer service. The successful candidate must have excellent communication skills and the ability to work independently. They must also have the ability to maintain accurate records and demonstrate sound judgment in problem-solving.

Job Responsibilities:

• The Patient Access Service Representative (PASR) follows the Froedtert and the Medical College Performance Excellence Customer Service Standards. Greets and arrives patients.
• Verifies and updates demographic information. Collects monies for copays, supplies, and services rendered. Balances daily cash collections. Obtains patient signatures.
• Assists patients with ancillary appointment scheduling and forms. Schedules, cancels, and reschedules patient appointments.
• Answers and directs telephone calls. All other duties as assigned.

Skills:

• A minimum of two years of prior experience as a receptionist/assistant or related field is required.
• Effective communication skills, oral and written, are required.
• Ability to multi-task. Strong proactive organizational skills are a must.
• Must have excellent customer service skills.
• Must be proficient in Microsoft Outlook and Word.
• Knowledge of medical terminology and EpicCare is preferred.
• Proficiency in Microsoft Excel is preferred.
• Previous experience in a healthcare setting is preferred
• Education & Experience
• High School Diploma or GED
• 3+ years of medical office experience
• 1-2 years of customer service experience in a medical setting (which can be a healthcare call center environment)
• Must understand basic AR and how to look at patient accounts
• Evenflow Solutions (ES) is an Equal Opportunity Employer. ES provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

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